Refund Policy

Our subscription refund procedure and eligibility.

Please review these refund notes to determine if you are eligible for a refund for the specific purchase type that you've made.

1) Definitions

In this policy 'we', 'us' or 'our' refers to Estate Agent Feeds, with an office located at 85 Great Portland Street, First Floor, London W1W 7LT, United Kingdom. While 'you', “you're”, or 'Customer' refers to the business, entity or the individual working on behalf of the business that has registered an Account with us.

1.1) Other Definitions

Account

An account signifies 1 or more branches or offices that have access to Estate Agent Feeds for the purpose of managing the advertisement of property data.

Account Data

The Account Data signifies any and all content manually or automatically added to an Account. For example user information, submission logs or property data.

Account Type

We have multiple Account Types depending on the type of Customer for example an Online Agent type, Software Company type or Manual and Remote types.

Bulk Feed

A Bulk Feed is any type of additional data feed service offered by us that does not include our real-time portals such as Rightmove, Zoopla or OnTheMarket. Bulk Feeds are used to send Customer property data usually all at once to an external website.

Business Hours

Our Business Hours are defined as 9:30 am – 5:30 pm GMT, Monday – Friday excluding public or bank holidays.

Service

The Service covers all portal feed management and property data upload facilities that are made available to Customers from our website https://estateagentfeeds.com

Subscription

The Subscription refers to the pre-set fees payable by the Customer to us in return for having access to the Service for a set period of time (Subscription Length). The Subscription also refers to the availability of 1 or more Bulk Feeds.

Subscription Length

The Subscription Length is the pre-set durations of a Subscription ranging from 1 month, 3 Months, 6 Months or 1 year.

The singular use of words such as 'Service' shall include the plural and the visa versa.

2) Your first Subscription

This applies to all Account Types and Bulk Feed purchases.

We will issue full refunds of payments if your request for a refund is made within the first 14 days of the Subscription purchase and Account activation date.

This does not include 30 day (1 month) Subscriptions.

3) Subscription renewals

This applies to all Account Types.

Because we do not issue any automatic debits, direct debit, or reoccurring payments from the Customers original payment method, the responsibility in continuing to pay for the Service and choosing the Subscription Length always remains at the Customers discretion. As such any Subscription renewals are considered intentional on the part of you the Customer and are therefore NON REFUNDABLE.

We will email you a reminder 7 days before your Subscription expires.

4) 30 day (1 month) Subscriptions

This applies to all Account Types and Bulk Feed purchases.

30 day or 1 month subscriptions are NON REFUNDABLE.

5) Bulk Feed renewals

This applies only to Bulk Feed purchases that are renewed.

For the same reasons as clause (3) Bulk Feed renewals are NON REFUNDABLE. However if a Subscription Length needs to be reduced or increased before a renewal is purchased, please email Account support at support@estateagentfeeds.com.

We will email you a reminder 3 days before your Bulk Feed expires.

Please note

If your main Subscription is deactivated or expires so will access to any Bulk Feeds that may have been purchased with the Subscription or independently. The Bulk Feeds service unless agreed upon between us and you to be supplied independently, is conditional upon the existence of an active Account and main Subscription of at least 30 days.

6) Usage levels of our Service

The above refund clauses do not assume or consider the nature of the data stored or accessible from within your Account, be it live, real, test or demonstration as we do not differentiate between the completeness or validity of your Account Data. Nor do we consider the level of usage of the Account during any given Subscription period.

By accepting this refund policy, you agree that it remains your responsibility to use the Service as intended within the scope of your Subscription, and for the duration of the Subscription Length, and that no refund requests can be made on the basis of how much the Service was used or what you've stored within your Account.

7) Account and set-up fees

In some cases and with certain Account Types, we may charge a setup fee which might involve integrating your incoming feed, setting up our import mechanism to extract data from your website, creating user, office, branch or test Accounts, liaising with portals or generating your Subscription. These fees are NON REFUNDABLE.

8) Paid support services

This relates to dedicated account or data feed support offered to some Subscriptions Account Types.

For the same reasons as clause (3) paid support services are NON REFUNDABLE. However if a Subscription Length of support needs to be reduced or increased before a renewal is purchased, please email Account support at support@estateagentfeeds.com.

We will email you a reminder 3 days before your support Service expires.

9) Additional payments you make

This relates to both one-off and on-going invoices that are not one of the above:

Including but not limited to payments you make towards:

  • Purchasing add-on increases to your property publish limits
  • Estate Agent Feed web development and Service feature requests
  • Requests for custom data feed, API import or export integration

Once the relevant work, feature or account upgrade has been complete, these payments are NON REFUNDABLE.

10) Altering your Subscription

This applies to all Account Types and Bulk Feed purchases.

If you've made a mistake and purchased the wrong Subscription Length, please notify us via email within 48 hours of the purchase date and we will provide a partial refund along with a reduction in relevant Subscription Length. A charge-back fee amounting to 3% of the original purchase price will be deducted from the refund.

11) Payment processing times

Money paid back to you will be transferred back to the original payment card. Please allow between 5-10 working days for this refund to show up on your card statement.

All payments are processed on behalf of us by Stripe, Inc.

12) Contact us, refunds and billing enquiries

For all Account billing enquiries, to cancel part or all of your Service, or to discuss any issues with your Service please contact us at support@estateagentfeeds.com.

Mailing address: Estate Agent Feeds, 85 Great Portland Street, First Floor, London W1W 7LT.

You can call us during Business Hours on: 020 3870 4550.

Proprietor: Mr Leon Harris

13) Policy revisions

From time to time we may revise the content of this Refund Policy as deemed necessary by us or potentially by the law. Revisions will be published to our website immediately and you are invited to review it regularly for changes.

Publish date May 2020

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